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\n )}\n\n The Progressive Group of Insurance Companies, in business since\n 1937, is one of the country’s largest auto insurance groups, the\n largest seller of motorcycle policies, the market leader in\n commercial auto insurance, and one of the top 15 homeowners\n carriers, based on premiums written. Progressive is committed to\n becoming consumers’ number one choice and destination for auto\n and other insurance by providing competitive rates and\n innovative products and services that meet customers’ needs\n throughout their lifetimes, including superior mobile, online,\n and in-person customer service, and best-in-class, 24-hour\n claims service.\n
\n\n Progressive companies offer consumers choices in how to shop\n for, buy, and manage their insurance policies. Progressive\n offers personal and commercial auto, motorcycle, boat,\n recreational vehicle, and home insurance. We operate our\n Personal and Commercial Lines businesses through more than\n 40,000 independent insurance agencies throughout the U.S. and\n directly from the Company online, by phone, or on mobile\n devices. Our homeowners business is underwritten by Progressive\n Home, and other select carriers, throughout the United States.\n
\n\n In mid-March 2020, our world changed with the onset of the\n COVID-19 pandemic. Our over 43,000 Progressive people found\n creative ways to meet the needs of our customers, communities,\n and agent partners while working safely from home. We faced\n struggles with balancing work, homeschooling, sickness, and,\n tragically, the loss of our loved ones. Incidents of racial\n injustice drew widespread attention and sparked a nationwide\n conversation about historic and contemporary inequality. Because\n Progressive’s people and culture are so special, we remained\n resilient through it all. As a company, we dug deep into our\n Core Values, and recommitted to confronting our unconscious\n biases and building an environment of diversity and inclusion.\n Because of everything we have collectively endured, we chose\n “Resilience” as the theme for this year’s report. Artist Aliza\n Nisenbaum’s portraits of people connecting from home and heroes\n on the frontlines are a fitting tribute to the strength of the\n human spirit. Her personal engagement and earned relationships\n with her subjects exemplify her social practice and our shared\n respect for all individuals. A selection of Nisenbaum’s work\n will join Progressive’s growing{\" \"}\n